IS IT TIME FOR DIGITAL CHANNEL SHIFT IN YOUR ORGANISATION?
Our mission is to revolutionise digital engagement in the community housing sector through innovative web portals
and mobile solutions.
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For too long IT projects promise to reduce both manual tasks and paperwork and yet somehow seem to increase both, leading to staff fatigue and increasingly complex processes.
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Digital Channel Shift doesn't mean moving to a new system, our Portals and Apps integrate with your existing systems; so we can setup your Tenant Portal or Staff App in less than 2 weeks, saving time and money.
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Explore our offerings today.
OUR VISION FOR CHANGE
Who We Are
At WDS: The Portal People, we specialise in digital solutions tailored for the Australian and New Zealand community housing sector.
Our innovative platforms empower tenants to self serve from any web browser, allowing them to check their rent balance, make a online payment, log a repair or even complete a rent review.
For your staff, we enable them to access vital information and communicate through digital channels while working in the office, remotely and when mobile - visiting tenants or properties.
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Our solutions takes your current housing system and makes the data accessible from web apps, native apps (Apple, Android and Windows) working both offline or online.
We also extend the investment in your housing system, allowing it to connect to other systems via REST APIs and web services without changing anything on your setup.
At WDS: The Portal People, we are committed to enhancing experiences for all users, creating tools that are both useful and user-friendly built on genuine real world feedback.
BENEFITS
Why Partner with Us
We provide tailored solutions that not only enhance tenant engagement while simplifying their experiences with digital platforms, they also enable you to mobilise staff to work in the community using both native apps and web portals depending on their needs.
Our commitment is delivering tangible results - ask to speak to our customers.
Innovation
Forward-Thinking Solutions
Our platforms utilise cutting-edge 'no code' technology to ensure tenants can easily navigate and interact with their housing services.
We value innovation as a cornerstone of our offerings and work with our customers to deliver the "what if we could..." solutions their organisation needs to move to the next level..
Support
Comprehensive Assistance
Our dedicated team is here to offer ongoing support and guidance, ensuring that our clients make the most of our solutions for a positive impact.
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We all have experience of working in the community housing sectors in Australia, New Zealand and the UK.
Success
Proven Impact
Our track record speaks for itself, showcasing projects that have significantly enhanced tenant satisfaction and operational efficiency, demonstrating our effectiveness.
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Ask to speak to some of our customers to find out how they used our solutions to deliver positive change to their organisations.
Partnership
Collaborative Approach
Working with us means entering a partnership built on trust, collaboration, and a shared vision for improved community services through technology.
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Looking for a new solution that no one else can deliver? Our customers will tell you how we offer shared investment projects to deliver new products without them paying the full cost.
We're here for the long term, not just a quick win.
SUCCESS
Project
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Confirm success criteria
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Engagements are project managed
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"This was the first time a solution delivered what we were told it would"
Impact
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Real Results
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Tangible benefits
"The staff portal for instance is saving housing officers 40 minutes per home visit, and with over 1500 properties that's a lot more time we have to spend with Renters"
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"The Renter Portal meant the family were able to complete the forms online and avoid further eviction action, because its not about winning or losing, its about keeping people safe."
Testimonial
Our customers are happy to talk to you.
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Its the great thing about community housing, people share their bad and good experiences so we all benefit.
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We aren't making this up, our products bring real change.
Outcome
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Solutions that deliver benefits from day 1
"In the first year, 65% of Tenants chose to use the Tenant Portal to get instant access to their rent statements, complete change of circumstances, request repairs and make payments. That's a real shift."